For Tenant

Q&A

Typically, we request a 4-week rent payment as a security deposit. Rest assured, Focus Rental will handle the lodging of this bond with Tenancy Services, and you can expect to receive a confirmation letter from them shortly thereafter.

● Casual listing VS Management listing

We offers two types of listings as per landlord’s instruction:

Causal Listing: Looking for suitable tenants for the property ONLY.
Management Listing: Looking for suitable tenants as well as managing any tenancy-related issues on behalf of the landlord during the tenancy, e.g. rent payment, maintenance…etc.

● Who should I contact after the Tenancy Agreement has been signed: Landlord or Focus Rental Team?

For casual listing tenants:

The landlord will be your first point of contact during your tenancy. You are supposed to pay your weekly rent directly to your landlord. Also, you should contact your landlord directly for any other tenancy-related issues.

For management listing tenants:

We have been authorised and would act on behalf of the landlord from the first day of your tenancy to the end. Thus, Focus Rental will be your first point of contact. You will pay your rent directly to Focus Rental’s account.

● Where should I make payments to?

Please first refer to your Tenancy Agreement.

Casual listing tenants: Please set up automatic rent payments directly to your landlord.

Management listing tenants: Please set up automatic rent payments directly to Focus Rental’s account.

Note: you must also put correct reference information (your name+ tenancy address+ payment details), for example:

Particulars – Your Name (eg John Smith)

Code – Tenancy address (eg 14 Abbi Rd)

Reference – Payment details (eg rent, or water)

● Who is responsible for the outgoings like water, power, lawn…etc?

Unless clearly stated in the Tenancy Agreement, the tenants are responsible for the outgoing expenses: water, power, internet, lawn moving…etc. However, in some cases, rent may include some expenses.

● How much notice should I give you to end the tenancy?

Fixed Term Tenancy:

If the fixed-term contract is due to expire, tenants should give us at least 28 days' notice in writing to end the fixed term tenancy. If during the fixed term tenancy, tenants cannot give the notice to end it. However, try and have a chat with your property manager to find a solution together.

Periodic Term Tenancy:

The tenant must give us at least 28 days written notice to end the periodic tenancy.

● Maintenance and Repair

Browse through our Tenant Self-Troubleshooting Guide for a convenient self-assessment. For non-urgent maintenance, kindly email your maintenance request to your property manager or our management team at info@focusrental.co.nz. In case of a maintenance emergency, promptly call your property manager's cell phone. For life-threatening emergencies, dial 111 immediately.

● Where can I find more information about tenancy or renting?

Tenancy Services:

Website: https://www.tenancy.govt.nz/

Phone: General enquiry: 0800 836 262 (0800 TENANCY); For Bond enquiry: 0800 737 666